Service Level Agreements

Thanks to core funding from Scottish Government, a number of CALL services are provided for Scottish clients at no cost - these are listed below. Other services, such as training, can be purchased on a one-off, 'as and when required' basis.

Partnership/Service Level Agreements are valuable when you wish to make more extensive use of CALL services on an easy-access and ongoing basis. Entering into a 'Partnership' or 'Service level' agreement with CALL Scotland establishes a relationship especially tailored to your authority's specific requirements, and is financially advantageous. The rates for 2011-2012 are £460 per day, plus travel /expenses (+ VAT, reclaimable).

A partnership agreement gives you access to reduced day rates for speciallst services such as:

CPD, training and In-Service days delivered in your location
In-depth specialist assessment and pupil support of specific pupils referred because of complex additional support needs

If you expect to use CALL Scotland services for 5 or more days per year, then it will be financially advantageous to set up a
'Service Level' or 'Partnership' Agreement. A typical agreement would be for somewhere between 10 and 20 days. The upper limit of service we can provide is negotiable depending on staff availability and time. The contract is a agrement of intent: in the event of days remaining unused, you are not charged. Equally, you can add on additional days, if you need to.

If you expect to use less than 5 days, then we would recommend purchasing CALL Scotland time on an as-and-when required basis.

Free services for clients in Scotland include:

Use of the CALL information and advice service (website, email, phone, face to face)
Use of loan bank of equipment
Use of the specialist library
Receipt of updates by email, Newsletter, training course leaflets and fliers
Attendance at ICT and Inclusion and other free events for demonstration of products and seminars
Participation/collaboration in CALL research projects.