FAQs
My order has not arrived, where is it?
We can usually expect items sent by Mail within the UK to arrive within two to five days from shipment. However, if after 14 days from your order shipping date the parcel has not arrived, please contact us via the online contact form with confirmation of your shipping address.
If the details provided are all correct, we will be able to take action on your behalf and ensure replacement items are delivered.
Can I return my item for an exchange?
Please see our page on returning items.
How can I return an incorrect, faulty or damaged item?
Please see our page on returning items.
How can I cancel my order?
Providing the goods have not shipped or are in the final stages of despatch, you can cancel your order. Please call us on 0131 651 6235 or contact us via our online contact form to obtain the status of the delivery.
