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Preparing for a Webinar

1. Test your connection

Please ensure that your organisation will allow you to connect to the webinar. We use a system called Collaborate (a bit like Zoom) and you will receive a link for this (by email) a week before the event.

To test in advance, click on the link below and you should be able to enter a test room.

Collaborate test room.

If there is a problem or you see a J10 or J11 error code, please contact your ICT person as the course may be blocked by your organisational firewall.

2. Check your headphones/speakers

Please check in advance that the headphones or speakers on your computer/laptop are working before you join the session.

We will not be able to provide support or help if you experience sound problems so please as your ICT person for help.

3. Ensure you're using Google Chrome on Windows or Safari on a Mac

On the day, if you still can't hear any audio but you've tested your headphones or speakers then it may be because you're using Firefox or Microsoft Edge. There are known problems with these browsers.

Help with audio and video issues.

4. Try to log in on time

The webinar will start exactly at the specified time so if you don't wish to miss anything then please try to log in 15 minutes before the event to make sure everything works.