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Service Level Agreements

 

'Partnership' or 'Service Level Agreements' (SLA) are valuable when you wish to make more extensive use of CALL services on an easy-access and ongoing basis.

A partnership agreement gives you access to reduced day rates for specialist services such as:

  • Professional Learning and In-Service days delivered in your location.
  • Specialist assessment and support of pupils with complex additional support needs who require technology to access the curriculum and/or Augmentative and Alternative Communication (AAC).

Entering into an SLA with CALL Scotland establishes a relationship especially tailored to your authority's specific requirements.

If you expect to use CALL Scotland services for 5 or more days per year, then it is financially advantageous to set up an SLA.

Some key facts:

  • A typical agreement would be for somewhere between 10 and 20 days.
  • The upper limit of service we can provide is negotiable depending on staff availability and time.
  • The contract is an agreement of intent: in the event of days remaining unused, you are not charged.
  • Equally, you can add on additional days, if you need to.

If you expect to use less than 5 days, then we would recommend purchasing CALL Scotland time on an as-and-when required basis.

 

Local Authorities with a Service Level Agreement (2017)

  • 1. Argyll and Bute
  • 2. Clackmannanshire
  • 3. Dumfries and Galloway
  • 4. Dundee
  • 5. East Renfrewshire
  • 6. Falkirk
  • 7. Highland
  • 8. Inverclyde
  • 9. Moray
  • 10. North Ayrshire
  • 11. Perth and Kinross
  • 12. Renfrewshire
  • 13. Shetland
  • 14. South Lanarkshire
  • 15. Stirling
  • 16. West Dunbartonshire
 

Service Level Agreement Costs (2017)

Within the days allocated under an SLA

  (1 x CALL staff) (2 x CALL staff)
Full day £495 £990
Morning
(9:00am - 12:30pm)
£305 £610
Afternoon
(1:30pm - 5:00pm)
£305 £610
Twilight
(2 hours)
£290 £580

Outwith the days allocated under an SLA

  (1 x CALL staff) (2 x CALL staff)
Full day £495 £810
Morning
(9:00am - 12:30pm)
£305 £495
Afternoon
(1:30pm - 5:00pm)
£305 £495
Twilight
(2 hours)
£290 £445

 

Standard rates (for local authorities without an SLA)

  (1 x CALL staff) (2 x CALL staff)
Full day £610 £985
Morning
(9:00am - 12:30pm)
£370 £585
Afternoon
(1:30pm - 5:00pm)
£370 £585
Twilight
(2 hours)
£340 £555
 

Additional costs and travel

 

Free services for clients in Scotland

Thanks to core funding from the Scottish Government, a number of CALL services are provided for Scottish clients at no cost.

These include:

  • Use of the CALL information and advice service (website, email, phone, face to face)
  • Use of loan bank of equipment
  • Use of the specialist library
  • Receipt of updates by email, Newsletter, training course leaflets and fliers
  • Attendance at ASL and Technology and other free events for demonstration of products and seminars
  • Participation/collaboration in CALL research projects.

Other services, such as training, can be purchased on a one-off, 'as and when required' basis.