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Personal Communication Passports

Price: £14 (Incl. VAT)
$0.00 USD | €0.00 EUR

  • Author/Editor: Sally Millar, with Stuart Aitken
  • Published: 2003
  • ISBN: 9781898042211
  • Format: A4 wirebound
  • Pages: 126

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Description

Personal Communication Passports are a practical and person centered way of supporting children, young adults and people who cannot easily speak for themselves.

This indispensable guide to Personal Communication Passports outlines key principles of making and using them and provides examples of Passports created across the UK.

Passports can:

  • present the person positively as an individual, not as a set of Ďproblemsí or disabilities.
  • provide a place for the personís own views and preferences to be recorded and drawn to the attention of others
  • reflect a Ďflavourí of the personís unique character
  • describe the personís most effective means of communication and how others can best communicate with and support the person
  • draw together information from past and present, and from different contexts, to help staff and conversation partners understand the person, and have successful interactions.

Delivery

Each item on your order will be charged and shipped out to you, as soon as it is available.

Please ensure that your shipping address details are correct, as they are copied directly from the information you give us when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.

All orders are shipped via the Royal Mail postage service.

Returns

Can I return my item for an exchange?

We are happy to exchange unwanted items that are returned to us within seven working days from the day after that on which the goods are received by you, provided they are in perfect condition. Please send the items to the address below and enclose a note quoting your name and address, with as much detail as possible. Please call us on 0131 651 6235 (Monday-Friday, 8am-5pm) to obtain authorisation to return or contact us via our online contact form. Calls from BT, a mobile and other providers will incur a charge with rates varying dependant on the provider.

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

How can I return an incorrect, faulty or damaged item?

UK customers

Should you receive any items that you did not order, or that prove to be faulty. Please send the items to the address below and enclose a note quoting your name and address, with as much detail as possible. Please call us on 0131 651 6235 (Monday-Friday, 9am-4:45pm) to obtain authorisation to return or contact us via our online contact form. Calls from BT, a mobile and other providers will incur a charge with rates varying dependant on the provider.

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Overseas customers

Please call us on +44 (0)131 651 6235 or contact us via our online contact form to obtain authorisation to return.