Service Level Agreements

'Partnership' or 'Service Level Agreements' (SLA) are valuable when you wish to make more extensive use of CALL services on an easy-access and ongoing basis.

A partnership agreement gives you access to reduced day rates for specialist services such as:

• Professional Learning and In-Service days delivered in your location.
• Specialist assessment and support of pupils with complex additional support needs who require technology to access the curriculum and/or Augmentative and Alternative Communication (AAC).

Entering into an SLA with CALL Scotland establishes a relationship especially tailored to your authority's specific requirements.

If you expect to use CALL Scotland services for 5 or more days per year, then it is financially advantageous to set up an SLA.

Some key facts:

• A typical agreement would be for somewhere between 5 and 20 days.
• The upper limit of service we can provide is negotiable depending on staff availability and time.
• The contract is an agreement of intent: in the event of days remaining unused, you are not charged.
• Equally, you can add on additional days, if you need to.

• If you would like to find out more about a Partnership Agreement with CALL Scotland, or arrange an assessment for an individual learner, please email info@callscotland.org.uk.

If you expect to use less than 5 days, then we would recommend purchasing CALL Scotland time on an as-and-when required basis.

Service Level Agreement Costs (2024)

Additional costs and travel