CALL Scotland is committed to protecting your privacy and keeping you informed of how your information is used. We will only record your personal details in the manner and for the purposes set out in this privacy notice. Data will be kept secure from unauthorised access, use or disclosure. We will not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party, except insofar as legally obliged to do so or as specified below.
What information do we collect?
| Activity | What data we collect | Purpose | Data source |
|---|
| Registering for a webinar | First name, last name and email address. | We use the information to allow Eventbrite to send you the link for the Microsoft Teams webinar. The information will only be used for that webinar. | Eventbrite |
| Registering for a course | The information requested will vary depending on the course's registration requirements and may include the following: First name, last name, email address, address, mobile number, UK country of residence (England, N Ireland, Scotland, Wales), accessibility requirements, ethnicity, gender, employer name, job title, level of education, matriculation number. | Where relevant, the information you provide may be used to offer services such as creating your account, administering your studies, tracking your performance and attendance, offering support, informing you about course offerings, monitoring equal opportunities, and enhancing and planning services. | Short course registration and Learner Portal (Eduframe) |
| Using our learning platform for the course | First name, last name and email address. | We use the information to support your studies, improve our courses, monitor your performance and attendance and provide you with support. | Learning Platform (Canvas)
Short course Learner Portal (Eduframe) |
| Paying for a course | First name, last name, billing Address, email address, payment card details. | The University of Edinburgh use this information to manage orders, payment methods and costs. This information allows the University to manage enrolments and access to learning content. It also allows the University to review and recover any outstanding debts and issue refunds. | Flywire |
| Registering for the Newsletter | Email address. | We use this information to send you a monthly newsletter showcasing our blogs, courses, webinars and news. | Website form |
| Contact form | Full name, email address, contact phone number, your postcode, local authority, query. | The information you provide will help us respond to your query quickly, efficiently, and accurately. | Microsoft Forms |
| Enquiry database | The information requested will vary depending on the type of enquiry and may include the following: full name, email address, contact phone number, your postcode, local authority, your query. | The information you provide will help us respond to your query quickly, efficiently, and accurately. | Email or telephone |
| Course feedback | Users may provide their first name, last name and email address. However, most forms are anonymised. | To collect learner feedback on the course to support reviewing and improving of courses. | Microsoft Forms |
| Registering for equipment loans using the loan bank | First name, last name, organisation name and address, email address, organisation telephone number. | We use this information to organise a loan of assistive technology equipment. | Email, Contact Form or telephone |
Lawful basis for processing
On a course or webinar
For purposes related to your enrolment on a course or webinar and delivering the course or webinar to you, we will process your personal data on the lawful basis of Contract. Where you opt to receive information from us about courses, events or open days, or opt to be considered for a course survey prize, then for these purposes we will process your personal data on the lawful basis of Consent.
Newsletter
For purposes related to your enrolment to the newsletter, we will process your personal data on the lawful basis of Contract. Where you opt to receive information from us about blogs, courses, webinars, and news, then for these purposes we will process your personal data on the lawful basis of Consent.
Contact form
For purposes related to your query for information and advice, we will process your personal data on the lawful basis of Contract. Where you opt to receive a reply for information and advice, then for these purposes we will process your personal data on the lawful basis of Consent.
Enquiry database
For purposes related to your query for information and advice, we will process your personal data on the lawful basis of Contract. Where you phone or email and opt to receive a reply for information and advice, then for these purposes we will process your personal data on the lawful basis of Consent.
Course feedback form
For purposes related to your recent course or professional learning, we will process your personal data on the lawful basis of Contract.
Loan Bank
For purposes related to your registration to borrow assistive technology equipment, we will process your personal data on the lawful basis of Contract. Where you opt to receive equipment as well as information and advice, then for these purposes we will process your personal data on the lawful basis of Consent.
Purpose for processing
On a course or webinar
The information you provide will be used to enable us to supply you with the goods, services and information.
Newsletter
The information you provide will be used to enable us to supply you with the service and information.
Contact form
The information you provide will help us respond to your query quickly, efficiently, and accurately and allow us to respond more effectively if there is further communication.
Enquiry database
The information you provide will help us respond to your query quickly, efficiently, and accurately and allow us to respond more effectively if there is further communication.
Course feedback form
The learner feedback will help us support reviewing and improving of courses.
Loan Bank
The information you provide will allow us to register your loan details, post the equipment to you, and arrange its return at the end of the loan period.
Data storage duration and security
Storage of your personal data
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected and, in some cases, so we can comply with our legitimate and contractual obligations.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
This website may contain links to and from websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet, and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.
Disclosure of your information
We will not share, sell or distribute any of the information you provide to us without your consent, except where disclosure is necessary to enforce our rights, including those detailed in the short course platform's Terms and Conditions of use
Authorised personnel within the University will be able to access the information you provide to us. Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent. To comply with statutory requirements, we are required to share your personal information with external agencies, particularly for the purposes of detection or prevention of crime or fraud. The University of Edinburgh may also disclose your personal information to any subsidiary of the University of Edinburgh, for the purposes in this privacy statement.
Retention of Short Course Platform user account data
The Short Courses Platform will delete your user account five years after the end of the last course on which you have enrolled, unless you enrol on another course in that period.
To request the removal of your personal data form the platform, please contact the Short Courses Platform by emailing: enquiries.shortcourses@ed.ac.uk
Retention of Eventbrite webinar user account data
Eventbrite may retain your Personal Data as long as you are registered to use their Services.
To delete your Eventbrite account, please visit the Account Settings page.
Retention of Contact Form data
We will delete your data after 18 months.
To request the removal of your Contact Form personal data, please contact us by emailing: call.scotland@ed.ac.uk
Retention of Enquiry Database data
We will delete your data after 18 months.
To request the removal of your personal data from the Enquiry Database, please contact us by emailing: call.scotland@ed.ac.uk
Retention of Feedback Form data
We will delete your data after 18 months.
To request the removal of your personal data from the Feedback Form, please contact us by emailing: call.scotland@ed.ac.uk
Retention of Newsletter registration data
We will retain your data for 18 months and then send you an email to opt in for a further 18 months. If you don't opt in at this point, we will delete your data.
To request the removal of your Newsletter personal data, please contact us by emailing: call.scotland@ed.ac.uk
Retention of Loan Bank registration data
We will delete your user account data five years after the end of the last loan which has been returned to us, unless you request another loan in that period.
To request the removal of your personal data, please contact us by emailing: call.scotland@ed.ac.uk
Access, update, unsubscribe or have your information deleted
The Short Courses Platform will delete your user account five years after the end of the last course on which you have enrolled, unless you enrol on another course in that period.
All requests should be made via email to: call.scotland@ed.ac.uk
Cookies we use for the website
This website uses cookies. A cookie is a small file downloaded on to your device when you access certain websites. Cookies allow sites to recognise your device when you make a return visit.
Performance Cookies (Google Analytics)
| Name | Data Stored | Purpose | Expires |
|---|
| _ga, _gat | A random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site. | Google Analytics is a web analytics service provided by Google, Inc. ('Google'), to help us see how our website is used. In doing so information about your use of our website may be transmitted to Google and stored on servers in the United States. IP addresses, which can be used to identify an individual user, are anonymised by Google Analytics. The data collected by Google Analytics is used to analyse how frequently the same people revisit the University website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. | The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser. |
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