'Partnership' or 'Service Level Agreements' (SLA) are valuable when you wish to make more extensive use of CALL services on an easy-access and ongoing basis.
A partnership agreement gives you access to reduced day rates for specialist services such as:
Entering into an SLA with CALL Scotland establishes a relationship especially tailored to your authority's specific requirements.
If you expect to use CALL Scotland services for 5 or more days per year, then it is financially advantageous to set up an SLA.
Some key facts:
If you expect to use less than 5 days, then we would recommend purchasing CALL Scotland time on an as-and-when required basis.
Local Authorities with a Service Level Agreement (2024)| (1 x CALL staff) | (2 x CALL staff) | |
|---|---|---|
| 2 hours (anytime) | £375 | £567 |
| Half day (3 hours) | £385 | £628 |
| Full day | £617 | £1036 |
| (1 x CALL staff) | (2 x CALL staff) | |
|---|---|---|
| 2 hours (anytime) | £446 | £706 |
| Half day (3 hours) | £474 | £745 |
| Full day | £772 | £1268 |
Thanks to core funding from the Scottish Government, a number of CALL services are provided for Scottish clients at no cost.
These include:
Other services, such as training, can be purchased on a one-off, 'as and when required' basis.
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